PRIVACY AND SECURITY  

We, Luxury Key Establishment for Business, trading as cle concierge, duly organized under the laws of the Kingdom of Saudi Arabia, under the Commercial License number 1010702893, whose registered address at Riyadh, P.O. Box 75131, zip code 11578, Kingdom of Saudi Arabia, (“we”, “us”, “ours”) respect the privacy of all of our users and are committed to protecting information collected through our website (the “Website”).

Personal information about you may be collected in several ways when you use the Website or any Services.

We provide this statement (“Privacy Policy“) to help you to understand what we may do with any personal information that we obtain from you.

This Privacy Policy does not govern our collection or use of data about you through channels other than the Website.

Please exit the Website immediately if you are accessing the Website in a country or other territory where use of the Website is not permitted.

1 – What categories of Personal Information do we collect?

The Website collects certain information when you interact with it, for example, the Website may collect “Personal Information“, which is any information that can be used to identify, directly or indirectly, an individual. The Website may also collect data that does not identify you specifically. The following is a list of Personal Information that we may collect and process about you:

You can access and review your Personal Information in the My Account section of the Website.

If your Personal Information changes in any way or is incorrectly presented on the Website you should immediately update or correct your Personal Information (as applicable) by accessing the My Account section on the Website or, alternatively, by contacting our Customer Service as detailed in Section 9 below.

2 – For which purposes do we use your Personal Information?

We collect the above mentioned Personal Information for the following purposes:

3 – Who do we share your Personal Information with?

Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information as permitted by applicable law.

Personal Information may also be shared with other trading divisions within our group of companies, on a need-to-know basis, for the above-mentioned purposes.

Please be aware that if we are requested by any regulatory or government authority investigating any suspected activity to provide your Personal Information, we will be entitled to do so as permitted by applicable law.

We may also disclose your Personal Information onto our carefully selected business partners or to our affiliated companies to enable them to send you information which may be of interest to you, subject to your consent.

If you do not want to receive such information anymore, you can just click on the “UNSUBSCRIBE” link in our emails, or set up your preferences in your My Account section or simply contact our Customer Service as detailed in Section 9 below and they will assist you in this respect.

From time to time we may disclose Personal Information on a need-to-know basis:

4 – Who do we transfer your Personal Information?

In certain cases, and for data hosting purposes Personal Information we collected about you may be transferred to affiliates, service providers, business partners located outside Saudi Arabia.

5 – Use of Cookies

We use cookies and track IP addresses so we can improve our Services and enhance your experience as detailed below.

Cookies are data files a website can send to your computer’s browser for record-keeping purposes. We use cookies to help us to gather and store information about visitors to our Website which helps us and to make our Website more user friendly, and to give you a better experience when you return to the Website.

We may use information from cookies for the following purposes:

We may compile and report to third parties (such as advertisers) anonymous statistics about our users in terms of numbers, traffic patterns and related site information.

Whereas some cookies may be functional to collect information which will allow us to facilitate your browsing such as languages preferences, memorizing log-in, or saving the content of your shopping basket, other cookies also collect information on your behaviour by saving your preferences as detailed above.

While functional cookies may be installed to facilitate your visit of our Website, you may express your choice regarding our cookies through the privacy settings options of your browser which should include features to prevent from storing information on the terminal or processing information already stored on such terminal, unless you turn on the feature to allow such storage or processing.

Each browser has its own cookie management system, you can find information specific to your browser under the “help” menu, where you will be provided with all necessary information about how to set your preferences.

We cannot guarantee the proper functioning of the Website if you choose to disable your cookies. However, your visit to our Website will be significantly enhanced if cookies are not disabled.

6 – How long do We keep your Personal Information for?

Personal Information collected for the purposes hereunder will be stored only as long as necessary for the purpose of your commercial relationship with us, or as required to comply with our legal obligations.

If a judicial action is initiated, Personal Information may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law.

Your Personal Information will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by us for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods.

7 – Your rights

Subject to applicable law, you may have the following rights:

(i)         Right of access

You have the right to confirm with us whether your Personal Information is processed, and if it is, to request access to that Personal Information including the categories of Personal Information processed, the purpose of the processing and the recipients or categories of recipients.

(ii)        Right to rectification 

You may have the right to rectify inaccurate or incomplete your Personal Information.

(iii)       Right to erasure

You may have the right to ask us to erase your Personal Information.

(iv)      Right to restriction of processing

In limited circumstances, you may have the right to request that we restrict processing of your Personal Information.

(v)       Right to data portability

You may have the right to receive your Personal Information, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit that data to another entity.

(vi)      Right to object and rights relating to automated decision-making

Under certain circumstances you may have the right to object, on grounds relating to your particular situation, at any time to the processing of your Personal Information by us and we can be required to no longer process your personal data.

(vii)     Right to provide your instructions regarding the storage, deletion or disclosure of your Personal Information after your death.

When your Personal Information processing is based on your consent, you may withdraw any consent you previously provided to us at any moment. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact our customer service on 00 966 54 223 4441 or [email protected]

You also have the right to lodge a complaint with the competent data protection supervisory authority.

8 – Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. Our Privacy Policy may change from time to time to reflect changes in our processing of your Personal Information. Any modifications of this Privacy Policy will be effective once published on our Website. We will notify you of any material changes as required by law. Please read the Privacy Policy and check back often.

This Privacy Policy is incorporated into, and part of, the Terms and Conditions, which govern your use of the Website.

This Privacy Policy is reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the Arabic text will prevail.

 9Contact Us – Customer Service

If you have any questions about the Terms and Conditions or any aspect of your order, please contact our Customer Service by email [email protected]  or by phone 00 966 54 223 4441.